Caravan Repair Checklist: Get Ready for a Stress-Free Fix

• We take images of your caravan upon checking it in to reference damages and the general condition of your caravan.
• We remind you that your caravan needs to be hygienically clean, including the emptying and thorough cleaning of your shower, toilet and toilet cassette, when presented to our sites or we will ask you to clean it before we commence repair – we owe this duty to our staff to work in a safe environment.
• We ask that you remove personal possessions where possible and perishable items.
• Please ensure all necessary keys are left with us at the time of repair.
• Your excess and any private work is payable upon collection of your caravan and payment must be received in our account prior to it being returned to you if being transported.
• If you have a motor vehicle that has been damaged as a result of the same incident – hail or accident, please let us know and we can manage this repair for you within our wider network.
• Please remove gas cylinders. We request this for legislative reasons, if you have concerns about removing them, please contact us to discuss.
• Bring in the lower skirt if relevant.

Duration of repairs

• The severity of the damage to your caravan determines the ordinary length of time it will take to repair it. You will be provided with an estimate of this timeframe upon making your booking.
• We will communicate with you during the course of your repair and monitor the estimated completion date with you.
• Sometimes it becomes necessary to alter the original method of repair (for example if additional damage is detected upon stripping the van). This can add to the duration of repairs.
• Caravan Fix will order your parts in advance of the repair booking date.  On occasion, it may be necessary to order additional parts during the course of the repair. Sometimes we will release your caravan back to you when parts remain on backorder but only when the part in question does not affect the safety of the caravan.
• If your caravan requires transport this could possibly add to the length of repairs
• We may need to transport your caravan to facilitate repairs by an alternate Caravan Fix site., for eg to a site with a specialist tradesman or equipment such as a spraypainter or chassis aligner.  This will not affect repair quality and is fully covered by our insurance.
• The trucks used for transporting are owned and operated by Caravan Fix.

Batteries

• On occasion battery charge deteriorates due to non use. We take every precaution to prevent this but accept no responsibility should this occur.

COVID

• We advise that the global pandemic is causing occasional supply delays for parts. This is beyond our control and we will try to schedule your repairs in at a time that causes you the least inconvenience with regard to parts ETA’s.
• Feel confident knowing that we observe Covid safety standards such as contact tracing, social distancing, and hand sanitising.
• We sanitise caravans at check in for the safety of our staff however we require the caravan to come to us in a clean and hygenic condition – we have an obligation to keep our staff safe and will ask you to clean the van if it poses a health risk.
• We sanitise caravans upon completing repairs for our customers safety.

For further information regarding Caravan Fix please continue reviewing this website. 

The provision of your caravan to us for repairs indicates that you acknowledge and accept these terms.